Refund policy

At Instant Hair & Beauty Supplies, we want you to feel confident with every purchase. While we aim to provide quality products and service, we understand that sometimes things don’t go as planned.

This policy outlines your options for refunds, returns and order cancellations in line with the Australian Consumer Law (ACL).

Change of Mind

We do not offer returns or refunds for change of mind purchases unless the item meets all of the conditions below.

Where approved, change of mind returns must meet the following conditions:

  • Items must be returned within 14 days of delivery

  • Products must be unused, unopened, and in original condition

  • Items must include all original packaging, contents, and accessories

  • Items must be securely packaged for return to avoid damage in transit

  • Return authorisation must be obtained from us prior to sending any items back

  • All return shipping costs are the responsibility of the customer

All returned items will be inspected upon receipt. If an item does not meet the above conditions, the return may be rejected and the item returned to the customer at their expense.

Items Not Eligible For Change of Mind Returns

For hygiene, health, and safety reasons, the following items are not eligible for change of mind returns or exchanges:

  • Makeup and cosmetic products

  • Nail polish and nail products

  • Brushes and applicators

  • Hair extensions

  • Hair colour, bleach, and peroxide products

  • Electrical items

  • Accessories and personal-use items

  • Hazardous materials, flammable liquids, or gases

If you are unsure about a product before purchasing, please contact us — we’re happy to help.

Faulty/Damaged/Incorrect Goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, not as described, or fails to perform as reasonably expected, you may be entitled to a remedy under the Australian Consumer Law, such as a repair, replacement, or refund (depending on the circumstances).

We may request additional information or evidence to help assess return, refund, or warranty claims.

Warranty

Some electrical items sold by us may include a manufacturer warranty.

If you believe your electrical product is faulty, damaged, or may be covered under warranty, please contact us via email with:

  • Your order number

  • A description of the issue

  • Photos and/or videos where possible

Our team will help assess the issue and assist you with the warranty process where applicable. Warranty outcomes, coverage periods, and remedies may vary depending on the manufacturer or supplier policy, as well as your rights under Australian Consumer Law.

How to Request a Refund

If you come across any of the above issues, please contact us via our email ihs@nyx.com.au within 14 days of receiving your order. In the email, please provide

  • Your order number

  • A description of the issue

  • Photos of the fault/damage, if applicable

Return Shipping

If you are returning an item due to a fault or an issue covered by the Australian Consumer Law, we will cover the return shipping costs and fees where required by law.

Once your return is approved, we’ll send you the printable return label via the email linked to your account (unless otherwise specified).

Processing Times

Approved refunds will be processed to your original payment method within 10 days.

Contact

If you have questions about returns or refunds, contact us at ihs@nyx.com.au or 1300 018 848